Our core services

At Jumis AI, we use modern AI-powered software to privide an outstanding customer experience for our customers and clients. 

basic package

Provide your customers with fast, friendly, and reliable support — without the overhead of building an in-house team.

Our Basic Package covers the essential customer service channels to keep your business responsive and professional at all times.

What’s Included

Live Chat Support
We handle real-time conversations directly on your website, helping customers with inquiries, order questions, and basic troubleshooting. Quick responses improve satisfaction and increase conversions.

Phone Support
Our trained agents answer incoming calls on your behalf, ensuring every customer receives a polite, helpful, and professional experience. We follow your brand voice and guidelines.

Email Support
We manage your support inbox, responding to customer questions within agreed timeframes and maintaining consistent communication.

Key Benefits

  • Fast response times across channels
  • Friendly, human-centered communication
  • Scalable support as your business grows
  • Reduced operational costs
  • Multilingual options (if needed)

Ideal For

  • Small to medium businesses
  • E-commerce stores
  • Startups needing immediate support coverage
  • Companies looking to outsource routine inquiries

Optional Add-ons

  • FAQ and knowledge base management
  • CRM integration
  • After-hours or 24/7 support
  • Order tracking and basic issue resolution

Plus package

Take your customer experience to the next level with extended coverage, deeper support capabilities, and around-the-clock availability.

Our Plus Package is designed for growing businesses that need consistent, high-quality support across multiple channels — day and night.

What’s Included

Live Chat Support
Real-time assistance for your website visitors, helping them make decisions faster and resolve issues instantly.

Phone Support
Professional handling of incoming calls with a focus on clear communication, problem-solving, and customer satisfaction.

Email Support
Timely and well-structured responses to all customer inquiries, maintaining your brand’s tone and professionalism.

24/7 Support Coverage
We’re available anytime your customers need help — including evenings, weekends, and holidays — ensuring no request goes unanswered.

Long-Term Ticket Management
We track, manage, and follow up on ongoing customer issues until they are fully resolved. No dropped conversations, no forgotten cases.

Key Benefits

  • 24/7 availability
  • Seamless handling of both quick questions and complex issues
  • Improved customer retention through consistent follow-ups
  • Scalable support for growing demand
  • Dedicated workflows and ticket tracking

Ideal For

  • Fast-growing e-commerce businesses
  • SaaS companies with ongoing customer inquiries
  • International businesses with customers in multiple time zones
  • Companies requiring continuous support availability

Optional Add-ons

  • Dedicated support agents or team
  • Priority response SLAs
  • Advanced reporting and analytics
  • CRM and helpdesk system integration
  • Multilingual support expansion

premium package

Deliver a world-class customer experience with fully customized support, advanced technology, and a dedicated team aligned with your brand.

Our Premium Package is built for businesses that require precision, scalability, and a truly personalized approach to customer support.

What’s Included

Live Chat, Phone & Email Support
Full multi-channel coverage with highly trained agents delivering fast, accurate, and brand-consistent communication.

24/7 Priority Support
Your customers receive immediate attention at any time, with priority handling across all channels.

Dedicated Support Team
A specially assigned team of agents working exclusively (or primarily) on your account — fully trained in your products, tone of voice, and processes.

Multilingual Support
Professional English-speaking agents, along with additional language support tailored to your customer base.

AI-Powered Custom CRM System
We implement and adapt an intelligent CRM solution tailored to your business workflows — enabling faster responses, smart routing, automation, and data-driven insights.

Advanced Ticket & Case Management
Complex issues are tracked, escalated, and resolved efficiently with structured workflows and continuous follow-ups.

Key Benefits

  • Fully personalized support experience
  • Faster resolution times with AI-assisted workflows
  • Higher customer satisfaction and retention
  • Consistent brand voice across all interactions
  • Scalable infrastructure for high-volume operations
  • Data insights to continuously improve service quality

Ideal For

  • Established e-commerce brands
  • SaaS and tech companies with complex support needs
  • Enterprises with high customer interaction volume
  • Businesses operating in multiple international markets

Optional Add-ons

  • Account manager / support team lead
  • Custom SLA agreements with guaranteed response times
  • Deep analytics and performance reporting
  • Integration with internal systems and APIs
  • Proactive customer engagement (outreach, feedback collection)